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TERMS & CONDITIONS

1. Payment
Safe online payment with Visa, MasterCard or Eurocard. Payment forwarder in Euro is Svea Bank AB. The transaction is protected accordingly to PCI DSS and 3D Secure.

2. Prices
The current price is listed when you place your order.

3. VAT
Choose in the top menu to show VAT included or excluded for each article.
EU companies, please provide your registered VAT number.

4. Freight
Shipping costs are added to all orders and depend on weight and country.

5. Delivery
Stock items are delivered in 2–7 days. Articles are in stock unless otherwise noted in the product delivery description.

6. Warranty
In general, the warranty period is 1 year, 3 months for halogen bulbs and 1 month for LED bulbs. EU consumer laws remain fully applicable.
All warranties are valid from the date of purchase.
Please contact us if any malfunction occurs during the warranty period. Only the defective item should be returned by mail to the address below for replacement. Please enclose a copy of the receipt. In many cases, the source of the malfunction can be determined by testing with another similar product, for example by switching sides with a ballast.

Our warranty applies to manufacturing or design defects only.

The warranty does not apply when:

  • The item has been subject to misuse, alterations, neglect, negligence, damage or accident.
  • The item has not been installed in accordance with the instructions.
  • The item has not been installed in line with the vehicle or equipment manufacturer's recommendations.
  • The item has been used with power supplies outside of the minimum and maximum voltage range and type.
  • Evidence is found of unauthorised repair, disassembly, or modification.
  • In the event your product is replaced, it will only be replaced with an identical product. We strictly do not offer an option to upgrade to an alternate product.
  • The warranty applies to the product only. Any costs associated with original fitment, removal, replacement or diagnostics are not covered.
  • STEDI must receive the faulty product before a warranty replacement item can be dispatched.
  • The warranty period commences strictly from the date of original purchase. Warranty replacements carry the remaining time of the original warranty.
  • Wiring harnesses and related accessories carry a 60-day warranty against manufacturing defects. This warranty is only valid for unmodified harnesses. Proper maintenance of the harness is the responsibility of the customer, as corrosion can create a high-resistance point and needs to be checked regularly.
  • All warranties are strictly non-transferable and apply only to the original purchaser of the product.

2 YEAR WARRANTY

  • 0 to 1 year: Defective products are either repaired or replaced, as determined by STEDI. Return shipping and parts are covered by STEDI.
  • 1 to 2 years: Products determined to have manufacturing defects are repaired only. All parts and return shipping are covered by STEDI.

5 YEAR WARRANTY

  • 0 to 1 year: Defective products are either repaired or replaced, as determined by STEDI. Return shipping, parts and STEDI's labour are covered by STEDI.
  • 1 to 2 years: Products determined to have manufacturing defects are repaired only. All parts and return shipping are covered by STEDI.
  • 2 to 5 years: Products determined to have manufacturing defects are repaired only. Parts and labour are covered by STEDI. Return shipping is covered by the buyer.

COSMETIC WEAR & TEAR

Our warranty does not cover cosmetic wear and tear on the product, including coatings. Never use a caustic or petroleum-based cleaner on any surface of the light. This may cause damage to the lenses and seals, reduce clarity and light output, and damage the powder coating.

Surface Coatings: Our products use high-grade polyester UV-rated powder coating. Our powder coating process has proven to be highly durable under normal environmental exposure. We do not cover damage to the paint finish caused by chemical exposure or highly saline environments.

Lens Damage: The lens material used in our products is also used by some of the most respected brands in the industry. Please be aware that the chemicals listed below may cause polycarbonate to become brittle and/or yellow:

  • Acetic Acid Aq.
  • Acetone
  • Ammonium Carbonate Aq.
  • Ammonium Chloride Aq.
  • Benzene
  • Calcium Hypochlorite
  • Chloroform
  • Chromic Acid Aq.
  • Ethyl Acetate
  • Ethylene Glycol Aq.
  • Formaldehyde Aq.
  • Citric Acid
  • Heptane
  • Hydrofluoric Acid Aq.
  • Lubricating Oils (Petroleum)
  • Methyl Ethyl Ketone
  • Methyl Chloride
  • Mineral Oils
  • Oleic Acid
  • Ozone
  • Phosphoric Acid Aq.
  • Toluene
  • Turpentine
  • Zinc Chloride Aq.

Some of these chemicals may be found in abrasive cleaning products used for cars and heavy machinery. Well-known products such as Rain-X and Armor All may contain chemicals that can damage polycarbonate or surface coatings. We strongly recommend avoiding products containing these substances, as damage caused by chemical exposure is not covered by the warranty.

7. Non-stock items
Some items may be non-stock items. This may result in longer delivery times than normal.

8. Uncollected parcel
If a parcel is not collected from the UPS Service Point within 7 days, or if an incorrect address or recipient has been provided, it will be returned to us. Once the parcel has been returned, we will refund the purchase amount less the costs incurred for administration, outbound shipping and return shipping. For uncollected parcels, a minimum fee of €25 including VAT will be charged, up to the actual costs incurred.

9. Right of Withdrawal
You have a 30-day return policy – 100% customer satisfaction or your money back. Return the item in the condition that you would consider acceptable to receive it yourself. You are, of course, entitled to open the packaging and test the product. In the event of damage to a returned product, we reserve the right to reduce the refund amount or reject the return. Refunds are normally processed within 5 business days.
If you exercise your right of withdrawal, you are responsible for the return shipping costs. Cancel your purchase here.

Force majeure
We, STEDI Europe, cannot be held responsible for any legal matter, present or future, regarding the products for sale. All information provided here or in printed manuals is general, and the installer must ensure that installation is possible or make any modifications required by the individual circumstances. STEDI Europe cannot be held responsible for misuse, incorrect handling or incorrect installation of a product. If you are unsure whether you have the necessary skills, please seek advice from a professional.

Support
Please always call or email us if you have any questions or concerns regarding the installation or use of our products.

Distributor
Eijes Avesta AB / STEDI Europe
Industrigatan 10
77435 Avesta
Sweden

Tel: +46 226 174427
E-mail: E-mail to STEDI Europe
VAT No: SE556455901001

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